If your order hasn’t been packed yet, we may be able to make changes. Contact us at customerservice@artaplexstudio.com, and we’ll do our best to accommodate your request.

No, we currently do not provide a cash-on-delivery option. All orders must be prepaid through our available payment methods.

All items are shipped from Dubai, UAE.

We’re sorry if your order didn’t arrive as expected! If you received a faulty item, contact our Customer Service team at customerservice@artaplexstudio.com as soon as possible. Include your order number, product name, and clear photos of the issue so we can assist you efficiently. Our team will get back to you promptly to resolve the matter.

Once we receive your return, we’ll process your refund right away. Depending on the return shipping method, it may take up to 20 business days for the item to reach us. Refunds will be issued via your original payment method, with processing times varying by bank.

You can initiate a return or exchange by contacting our Customer Service team at customerservice@artaplexstudio.com. Please include the reason for your request when reaching out. Once approved, we’ll provide you with all the necessary details to proceed with your return.

Once your order is dispatched, you’ll receive an email with your tracking information.

At Artaplex Studio, we prioritize sustainability and mindful production. Every piece is made to order, ensuring minimal waste and a lasting impact. Your order will be shipped as soon as it completes production. For estimated production times of your item, please refer to the details section on the product page.

Yes, we offer worldwide shipping! For details on shipping times and costs, please visit our Shipping page.

We ship worldwide using trusted couriers to ensure your order reaches you smoothly. Once your piece is crafted and production is complete, we’ll dispatch it using the best available shipping method for your location.

• Standard Shipping – Available for all orders, with delivery times based on your region.
• Express Shipping – Faster delivery options may be available at checkout.

You’ll receive a tracking number via email as soon as your order is on its way.

For any shipping-related questions, feel free to reach out to customerservice@artaplexstudio.com.

Shipping costs vary based on your location and the selected shipping method. The exact shipping fee will be calculated at checkout.

For international orders, additional customs duties or taxes may apply depending on your country’s regulations. These charges are not included in the shipping cost and must be covered by the recipient.

If you have any questions about shipping fees, feel free to reach out to customerservice@artaplexstudio.com.

After your order is crafted with care and production is completed, we aim to get your order to you as quickly as possible. Below are our estimated delivery times:

• GCC COUNTRIES → 2-5 business days
• MIDDLE EAST & EUROPE → 4-7 business days
• USA & CANADA → 5-10 business days
• ASIA & AUSTRALIA → 5-10 business days
• REST OF THE WORLD → 7-14 business days

Once your order is shipped, you’ll receive a tracking link to stay updated on its journey.

To request an exchange or refund, contact us at returncenter@artaplexstudio.com. Once approved, we’ll email you the next steps.

We accept returns if the following conditions are met:

• The return request is made within 30 days of delivery.
• The item is unworn, unwashed, and undamaged.
• All original tags and packaging are intact.

Please note that return shipping costs are not covered by Artaplex Studio.

After receiving your return, our quality control team will review it. If everything meets our return guidelines, you’ll receive a confirmation email with details on your refund or exchange.